Who competes with Zendesk?

Based on our market intelligence graph, the primary direct competitors to Zendesk include Help Scout, novomind, Front alongside 9 other identified alternatives.

Competitive dynamics are verified through market documentation and vendor positioning.

Help Scout

Alternative

Customer support SaaS for shared inbox, self-service, chat and analytics.

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novomind

Alternative

Enterprise software for commerce, customer service and AI automation.

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Front

Alternative

B2B customer service platform for shared omnichannel inboxes and workflows.

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SPOTIO

Alternative

Field sales CRM for territory, routing and activity management.

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Intercom

Alternative

Customer service software with messaging, automation and AI support agents.

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tawk.to

Alternative

Free-first customer chat and support software with paid services.

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Alida

Alternative

Enterprise insight community and customer research software for large organisations.

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Talkyard

Alternative

Hosted and self-hosted discussion forum software for organisations.

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ProProfs

Alternative

Multi-product SaaS suite for training, support, feedback and business workflows.

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Pipedrive

Alternative

Pipeline-first CRM software for sales teams and SMBs.

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Acquire

Alternative

Omnichannel customer support software with chat, voice and video.

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Crisp

Alternative

Customer support SaaS with omnichannel messaging, CRM and AI automation.

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Unlock the Zendesk Ecosystem

Explore 120+ relationships in Polaris7. See exactly how Zendesk connects to the rest of the market, including parent companies, platform integrations, and direct competitors.