Customer Success Manager

The Customer Success Manager is responsible for managing client relationships, ensuring satisfaction, and driving retention and growth. This role involves onboarding, training, and ongoing support to help clients achieve their goals.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

This role is focused on driving customer retention and growth by building strong relationships with Guesty clients. The manager will ensure customers achieve their desired outcomes using the platform.

This role provides customer support and success for OpenProject users, including troubleshooting, onboarding, and helping customers maximize software value. It requires strong communication and problem-solving skills to ensure customer satisfaction and retention.

Owns retention and growth for a portfolio of enterprise Shopify merchants using Okendo's customer marketing platform (Reviews, Loyalty, Referrals, Quizzes, Surveys). Responsible for net revenue retention, multi-product adoption, and expansion by building strategic success plans, running executive business reviews, and leading renewal negotiations. Requires deep expertise in the ecommerce retention stack and competitive landscape (Yotpo, Smile, Stamped).

Builds and ships frontend features across three surfaces: Vue-based embeddable widgets, Angular-based merchant admin tools, and React-based Shopify integrations. Writes clean, well-tested TypeScript and collaborates with backend engineers on a serverless AWS stack. Takes ownership of features end to end, mentors other engineers, and contributes to frontend architecture evolution.