OnlineUmfragen.com

The company operates a horizontal enterprise survey and feedback platform with associated research services. Value is created by enabling organisations to design and run online surveys, manage panels and quotas, capture feedback from employees and customers, and analyse quantitative and qualitative data via dashboards and exports. Additional packaged solutions support specific use cases such as employee net promoter score, customer satisfaction tracking, product and service evaluation, and qualitative text analysis.

Revenue is generated from recurring software access (annual licences and flat-volume packages) combined with optional consulting and project-based services. The company also provides a managed panel service that coordinates external respondent panels, integrating their responses into the platform while charging service fees for project management and quality control. This hybrid SaaS-plus-services approach appeals to organisations needing both tooling and expert support for survey design, execution and analysis.

onlineumfragen.com is a Switzerland-based provider of web-based survey software and related research services. It offers an online survey platform with questionnaire design, panel and quota management, analytics, and specialist modules for employee and customer feedback, text analysis, and in-email surveys, deployed on Swiss infrastructure.

The firm monetises through annual licences for its survey platform, fixed-price volume packages, feature add-ons, and professional services such as consulting, questionnaire programming, full-service project execution, and managed access to external respondent panels. Its customers are businesses, public-sector institutions, universities and professional research teams that run structured employee, customer, product and market surveys, mainly in German-speaking Europe.