New Relic

New Relic operates a B2B SaaS model centred on a multi-product observability platform. It creates value by ingesting and correlating operational telemetry across software and infrastructure stacks, helping customers detect issues faster, improve reliability, optimise cloud spend and manage digital performance from a single system. Revenue is generated from platform access and ongoing usage as customers expand telemetry volumes, user seats and product adoption across more teams.

New Relic is a business software company that sells a cloud-based observability platform used to monitor applications, infrastructure, logs, digital experiences and incident signals across modern software environments. Its platform unifies telemetry data such as metrics, logs, events and traces into a single interface for analysis, alerting and troubleshooting, with support for cloud-native environments, Kubernetes and OpenTelemetry.

The company makes money through recurring software revenue using a hybrid pricing structure that combines user access with usage-based billing tied to telemetry ingestion and related platform consumption. Its direct customers are engineering organisations, including developers, SRE teams, DevOps teams, infrastructure teams, IT operations groups, FinOps teams and media or streaming operators that need performance, reliability and cost visibility across distributed systems.