Eternal

Eternal operates as a multi-business consumer internet and services group. Its restaurant marketplace matches consumer demand with restaurant supply, using a three-sided network of consumers, restaurants and delivery partners. Value is created by aggregating restaurant inventory and discovery, orchestrating last-mile logistics, processing payments and providing restaurants with demand-generation, advertising and analytics tools. The quick-commerce grocery unit operates a dark-store and logistics network that aggregates consumer demand for small-basket grocery and essentials orders and fulfils them rapidly from centrally managed inventory.

On the B2B side, the food procurement platform aggregates demand from restaurants and foodservice operators, standardises sourcing and quality control, and manages warehousing and distribution of ingredients and supplies. The experiential retail and marketing business designs, operates and monetises physical and hybrid retail and brand-activation spaces for consumer brands. Across the portfolio, Eternal leverages shared consumer reach, data and logistics capabilities to improve utilisation, increase order frequency and optimise unit economics for both demand and supply participants.

Eternal Limited (formerly Zomato Limited) is an Indian technology holding company for a portfolio of food, grocery, retail-experience and B2B supply-chain businesses. Its main consumer-facing platforms enable restaurant discovery, online food ordering and delivery, as well as rapid grocery and essentials delivery in urban India. It also operates a B2B food procurement business serving restaurants and an experiential retail and marketing unit that works with brands and physical venues.

The group generates revenue from commissions and fees on marketplace food orders, retail margins and delivery fees on quick-commerce grocery orders, advertising and paid listings sold to restaurants and merchants, wholesale supply of food inputs to restaurants, and project-based marketing and experiential retail services. Direct paying customers include consumers ordering food and groceries, restaurants and foodservice operators purchasing supplies and advertising, and brands purchasing retail and marketing services.