Glance

The business operates an enterprise SaaS model focused on real-time, agent-assisted digital customer experience. It develops and maintains a guided CX platform that provides cobrowsing, screen sharing, mobile video, document sharing and remote assist, exposed via APIs, SDKs and packaged integrations for CRM and contact centre platforms. Value is created by reducing friction in digital customer interactions, improving first-contact resolution, and supporting complex digital journeys and onboarding, particularly in regulated industries that require strong security and compliance.

Revenue is generated through recurring software subscriptions, typically structured as annual contracts based on seats, licences or usage tiers, and distributed both directly and through marketplace listings (e.g. AWS Marketplace, Microsoft AppSource, Salesforce AppExchange). Additional value and some incremental revenue are created through professional services such as implementation, integration into existing tech stacks and security/compliance support, which help enterprises deploy and embed the platform effectively.

Glance.cx is a US-based software company providing a guided customer experience (CX) platform that embeds cobrowsing, screen sharing, mobile video, document sharing and remote assist into digital customer journeys and contact centre workflows. Its tools integrate with CRM and contact centre systems such as Salesforce and Microsoft Dynamics 365 to enable live, agent-led visual support, sales assistance and onboarding across web and mobile.

The company generates revenue by selling its CX collaboration platform and specialised integrations as enterprise SaaS, primarily to large organisations with contact centres and regulated requirements, including financial services, insurance, healthcare and retail. It also distributes via cloud marketplaces (AWS Marketplace, Microsoft AppSource) and CRM ecosystems, and offers associated implementation and integration services. End-consumers do not pay directly; business clients license the software for their own customer interactions.