Circuitry.ai

The company operates an enterprise AI platform model focused on decision intelligence for manufacturing and equipment service operations. It creates value by transforming service, warranty, product and parts data into decision models and conversational tools that improve troubleshooting speed, parts accuracy and warranty adjudication quality for OEMs and their dealer and service networks. The product suite includes domain-specific advisor applications and an analytics/decision-modelling layer that can be embedded into existing claims, service and field-service systems via APIs and connectors.

Revenue is generated through ongoing enterprise subscriptions to these AI applications and the decision intelligence platform, anchored around tiers defined by decision volume. This is complemented by consumption-based infrastructure charges for the underlying AI and data workloads, and by billable professional and managed services covering DevOps, DataOps, MLOps, integrations and deployment support. The model aims to lock in long-term contracts with manufacturers and associated networks by embedding the decision services deeply into operational workflows.

Circuitry.ai is a US-based enterprise software company founded in 2023 that provides AI-driven decision intelligence and conversational applications for equipment and manufacturing service operations. Its platform ingests service, warranty, product and parts data to support troubleshooting, parts selection, warranty adjudication and product recommendation workflows used by dealers, service centres and warranty teams.

The company generates revenue from enterprise subscriptions to its AI applications and underlying decision analytics platform, with pricing linked to the volume of automated decisions, plus metered infrastructure usage for compute and data processing. It additionally sells optional professional and managed services for integration, deployment and ongoing operations. Its customers are OEMs, industrial and equipment manufacturers, dealer networks, contact centres and related service and warranty operations teams.